Discussion topic: Service Restricted even though balance is clear

This message was authored by: CME · ‎22 Jul 2024

I was trying to upgrade my phone and even though the bill is up to date I am getting a restriction message on my account. Turns out it was a sky marketplace subscription, so I called and paid the balance for that. However, the restriction is still on the account even though the customer service people say it isn't. How can I get this resolved?

This message was authored by: 63johnw · ‎22 Jul 2024

Hi @CME when did you clear the balance as it may take a week or two to process. Have you tried ringing sky on 150 and seeing if they can process the upgrade ?

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This message was authored by: caesarome · ‎22 Jul 2024

@CME wrote:

I was trying to upgrade my phone and even though the bill is up to date I am getting a restriction message on my account.

If your phone is working is the message "account restricted" as it might be an issue with your login details.

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This message was authored by: CME · ‎22 Jul 2024

Hi, yes it was only a few days ago. Thank you

Discussion topic: Service Restricted even though balance is clear

Service Restricted even though balance is clear

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