This discussion topic has been answered Discussion topic: Sending old iPhone back
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Message posted on 06 Oct 2025 08:10 PM
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Hi
I have upgraded and doing a swap. I know to use the box and label but there wasn't any instructions in the box on how to send it back.
Do I just seal, stick label on box and return via post office or anything else I need to do please?
Thankyou
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Message posted on 06 Oct 2025 08:14 PM
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Hi @tabiner yes that's what you should do, take photos showing the condition of the phone and keep proof of postage.
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Message posted on 06 Oct 2025 08:14 PM
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Re: Sending old iPhone back
Basically that, you could also put a piece of paper with your name and account number on it and if you can take some pictures from all angles including the screen to show what condition it is in if needs be. Make sure you get and keep the proof of posting with the tracking details on it.
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Message posted on 06 Oct 2025 08:14 PM
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Hi @tabiner yes that's what you should do, take photos showing the condition of the phone and keep proof of postage.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 06 Oct 2025 08:17 PM
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Re: Sending old iPhone back
Thankyou very much
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