Scammed and paying bills

[Viorica1]

Hi, i've been scammed for the past 4 weeks and someone used my account to buy 4 phones and i want to ask for the contracts and pay bills to be removed because i will not pay for them. 

[caesarome]

@Viorica1 

How did this person gain access to your Sky account, did you receive any calls thst said they were from Sky ?

Btw, we are customers here so you are not talking to Sky, for that you will have to call Sky.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line

[twilight+princess · Accepted solution]

I suspect you received a call claiming to be from Sky offering either a reduction in your bill (perhaps also offering a gift) or stating there is a problem with your account - is this the case? I further suspect they asked for your account details which were given & the scammers have accessed your account & purchased these phones. If they offered a gift then you'll receive another call stating they've sent the wrong gift & that you're to send the gifts back (the phones) but the address will be a safe house & if you do this you'll lose the phones & be liable for the cost.

Did you receive an email thanking you for the purchase? If yes did you contact Sky & cancel the order?

If the phones haven't been dispatched then you should still be able to cancel. However after 4 weeks it sounds like it'll be too late.
You need to contact Sky immediately.

[Viorica1]

I don't have any number or email to contact Sky and i don't know where to go to ask for help, do you know anything? 

[caesarome]

I have given you the number to call Sky on in my reply to you from a few hours ago have you not read it ?

[twilight+princess]

150 from a Sky home or mobile phone (removed). No email address for contact.

Moderator note: Removed phone number.