Scam

[Raj46]

I was scammed .Some one send me 2 Ipad to me 13" and 11" pro 2025 on my account ,which I never ordered and contacted me by saying he is from Sky  and want to know  about the percel delivery.I told him I don't need it and never order it .I spoke to customer care Sky and narrated the story and ask for return lebel  and send it back to Sky by Royal mail on 3 Nov 2025 .  I am ready to share the receipt of Royal mail with you . £61 is been deducted from my account. It is scam .

[Daniel0210]

@Raj46 

Did you contact Sky? Otherwise if you had contact from 'Sky' it may have been the scammers and you've sent the devices to the scammers. 

[caesarome]

@Raj46 

Sorty to hear that has happened. You might have given access to your account either by responding to a fake email or phone call. Either way this link explains what to do:

https://www.sky.com/help/articles/account-takeover

You might want to also change your account password and setup two step authentication on it so each time you login s text with a code will be sent to your mobile. F you do set this up then it is important that you make a note of the recovery code as this is needed to turn it off which you would need to do if you want to change the mobile number tje texts go to.

[TimmyBGood]

@Raj46 

Particularly important to note the only legitimate returns address is given in the page linked above.

 

 

[twilight+princess]

You most likely returned the devices to the scammers & not Sky. This is a well known scam, they pretend to be calling fro Sky & offer 40% off your bill - this is to obtain account information, they then order expensive devices on your account. Once received then call again to say a mistake was made & that you shouldn't have received the devices & to send them to a specific address or that a courier will call to collect them. Once the scam is complete they have the devices & the customer has the bills.