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Discussion topic: Scam callers every week pretending to be from Sky

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This message was authored by: Maria222

Scam callers every week pretending to be from Sky

I keep getting scam call centre calls pretending to be from sky customer services. I have blocked the calls each time they call. They seem to use different random numbers each time. This is happening every week usually on Thursday or Fridays and occassionally on a Monday. I am considering leaving sky mobile now as it's getting ridiculous. The only thing I can do for now is hang up and block the calls. I have reported this all to the real Sky customer services, however I think the best solution for me maybe to leave sky mobile network.

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This message was authored by: 63johnw

Re: Scam callers every week pretending to be from Sky

Posted by a Superuser, not a Sky employee. Find out more

Hi @Maria222  leaving sky may not solve the problem, these scammers use methods to scroll through mobile numbers automatically making calls so moving to another network doesn't mean they will stop. If you do decide to leave sky you can only leave penalty free if you have had the sim more than 12 months. Something else to bear in mind is mobile numbers are recycled so if you change number you aren't guaranteed a new number and it could well have been used before 

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This message was authored by: Maria222

Re: Scam callers every week pretending to be from Sky

Thanks for the info. I guess they just a bunch of desperados who can't get an honest job because they have been born with corruption and crime and think.its OK to be scummy scammers. What goes arounds come back to them eventually. I have reported each and every number to Sky and to the police Fraud team. I hope they catch them and they get fined or gobto jail.

I will keep blocking them. I do have another phone network which never gets scammers . I think I may just stick with that network. Sky is very accessible to these criminals it seems. 

Enjoy your week. 

Maria222

This message was authored by: PandJ2020

Re: Scam callers every week pretending to be from Sky

Posted by a Superuser, not a Sky employee. Find out more

@Maria222 wrote:

I have reported each and every number to Sky and to the police Fraud team. I hope they catch them and they get fined or gobto jail.


There's very little they can do - these incoming calls are not from within the UK.

 


I will keep blocking them.


As noted above, that's pointless as they rotate the numbers for this exact reason...

 


Sky is very accessible to these criminals it seems. 

That is just not true.  They do not have any information on who provides your mobile - it's a percentage game whether they catch someone using Sky.

 

I get similar calls from 'O2'.  My guess is they use the number ranges that where initially assigned to each provider but since porting was made available it's not guaranteed.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Maria222

Re: Scam callers every week pretending to be from Sky

Thanks for your reply. I guess we have to keep blocking and reporting them.

Stay safe....lets get rid of scamming scumbags forever.

 

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This message was authored by: Maria222

Re: Scam callers every week pretending to be from Sky

 

https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-call

 

I report the numbers here too. Report them everywhere so this scammers eventually get caught. 

This message was authored by: PandJ2020

Re: Scam callers every week pretending to be from Sky

Posted by a Superuser, not a Sky employee. Find out more

The trouble is they can spoof real numbers...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Ashley+Mason

Re: Scam callers every week pretending to be from Sky

As stated before; these numbers are "spoofed" this involves using software (which in the UK requires authorisation from the owner of the number, but foreign service providers are enabling this setting without doing the checks) to hide their actual phone number behind the caller ID of another real number.

 

Spoofing is technically legal, it allows legitimate sharing of a single phone number, so businesses who have remote workers can call customers and suppliers as if they are in the same office. The illegitimate use of Caller ID spoofing is what allows these scammers to hide and look like the organisations they are impersonating.

 

Until OFCOM take action against the virtual number providers who are issuing virtual phone lines without ID checks, this will unfortunately continue.

 

The only answer is to change the caller ID system to include a verification (like a blue tick on social media accounts)  character, e.g. a "V" at the start of each verified number. This would not be available for spoofed numbers, so everyone could be assured if the incoming phone number on screen looks like "V+44(O)1234 56789O" then it's genuine, but if it reads "+44(O)1234 56789O", it is definitely a spoofed copy, or vice versa, every spoofed number must begin with "S"? Maybe someone from OFCOM will read this and submit the idea? 

This message was authored by: Skybroadbandister

Re: Scam callers every week pretending to be from Sky

Ive been with sky mobile since Launch at start all good but over the last year all I get scam call pretending to be sky customer service. I've changed my number 3 times now I know sky numbers are reused I know this because I have an insider who is a head of operations. They said if that number was previously targeted and was successful at some point you will be on there hit list. I am sick of it I am not a well man my health is so poor it's stress I don't need. SKY as big as they are could easily combat this but they just want your money they don't really care

Jkb
This message was authored by: Daniel0210

Re: Scam callers every week pretending to be from Sky

Posted by a Superuser, not a Sky employee. Find out more

@Skybroadbandister wrote:

I've changed my number 3 times now I know sky numbers are reused I know this because I have an insider who is a head of operations.

 

Its not a secret. There are very few, if any, new numbers these days.

 

They said if that number was previously targeted and was successful at some point you will be on there hit list. I am sick of it I am not a well man my health is so poor it's stress I don't need. SKY as big as they are could easily combat this

 

Not sure how you expect them to do that when they're spoofing genuine numbers and then move on to another. 

 

With any unexpected call from 'Sky' if the caller asks for your telephone password (which a genuine agent should), initially give an incorrect one on purpose. If the caller doesn't challenge it there's a good chance it's a scam.


 


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