@Colesy83 Did you send it to Sky as part of a swap option? They would have given a valuation which may have been different from the initial one and if you didn't accept the valuation most likely returned it due to that.
Device condition
If the device's condition doesn’t match what you told us, for example, if it’s damaged, we’ll offer you an updated amount. You can choose whether to:
- Accept it and if applicable, pay the difference in full; or
- Cancel and have your old device returned to you.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
