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Discussion topic: Saved sky mobile datagone.

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Mymobile66
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This message was authored by Mymobile66 This message was authored by: Mymobile66

Saved sky mobile datagone.

‎25 Oct 2024 06:36 AM

I had 40gb of saved data on.my sim.I checked today and it is 1.9gb.I only use a small amount of data,for maps.Any ideas?
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Mymobile66
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Re: Saved sky mobile datagone.

‎26 Oct 2024 04:15 AM

Hello.

 

It refreshed and my data was restored yesterday. 

 

Thanks

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63johnw
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Re: Saved sky mobile datagone.

‎25 Oct 2024 07:02 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mymobile66  as unused data now disappears after 12 months could this have happened?  If you use the my sky app or login to your account and navigate to your piggybank then it should show you there what's happened. 





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Mymobile66
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Re: Saved sky mobile datagone.

‎25 Oct 2024 07:07 AM

Possibly,but it was in My Sim data.Sky customer services always recommend not leaving data in Piggybank.I'm going to call them.Thanks for your help 

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63johnw
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This message was authored by 63johnw This message was authored by: 63johnw

Re: Saved sky mobile datagone.

‎25 Oct 2024 07:30 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mymobile66  if you are saying it was on your sim then has not gone back into your piggybank then it sometimes takes a day to appear. Check again later today to see if it's back. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
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Mymobile66
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Re: Saved sky mobile datagone.

‎26 Oct 2024 04:15 AM

Hello.

 

It refreshed and my data was restored yesterday. 

 

Thanks

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