SOS only error

[MamsBrains]

Hi,

I am new to sky mobile, I am in America this week and my phone is displaying an SOS Only error message. I have followed the instructions available on the sky website and restarted my phone several time, but it has not worked.

Please check my account, I don't think there is anything more I can do with the phone to fix the problem on my own.

Trish

[caesarome]

@MamsBrains 

Im sure you phone probably is compatible but have you seen:

https://www.sky.com/help/articles/sky-mobile-roaming-in-the-usa

[63johnw]

Hi @MamsBrains  have you tried turning off automatic network selection in your phone settings then try a manual search and try the networks in the list that comes up. 

[MamsBrains]

Yes, it is compatible. It is an iPhone 15 pro max.

[MamsBrains]

Yes, I have tried switch off automatic network selection.

[caesarome]

Although you don't have to if you have setup a spend cap is it set high enough to cover your stay ?

[MamsBrains]

The spend cap was automatically set to 62.50

[MamsBrains]

The instruction to request network settings does not work for me because it tries to send me a text message and my phone is SOS only.

I tried phoning the support number from another phone, but that number reports a call failed. Is there any way to talk to someone about this?

[caesarome]

I believe these are the settings for an iPhone:

Settings > Network & Internet > Mobile network Sky > (stroll down) Access point names

Click + (Edit acess point - details as follows)

Name: mobile.sky
APN: mobile.sky
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS port: Not set
MCC: 234
MNC: 57
Authenication type: Not set
APN type: default
APN protocol: IPv4
APN roamimg protocol: IPv4
APN enable/disable (appears grey) -will switch to enabled)
Bearer: Unspecified
MVNO type: GID
MVNO value: 0C

To save press : (top right hand corner and press save)

Restart Phone