Mobile order issue

[Romesg]

I put an order through yesterday for a Google Pixel, now its stuck in a funny state, I called yesterday and they said not to worry, the status will update after the call, but it has not done, I tried calling again today, they said they referred my case as it was cancelled by the back-office, but I can't see any updates of this 'case' anywhere, I've not recieving an email.

[caesarome]

I'm afraid there isn't much is customers can do here for you but to call them again to confirm that this order has actually been cancelled.

[Romesg]

Okay thanks, guess its a waiting game then - the order doesn't appear cancelled anywhere on the Sky Mobile hub, it just says the order is delayed...,

The person I spoke to said he was going to open a case to get the mobile order back on track, he filled out a form over the phone and submitted it on my behalf and said I'd get an e-mail confirming this in about an hour.