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Discussion topic: SMS messages abroad

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Avatar for Phoebe_L
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This message was authored by: Phoebe_L

Message posted on ‎26 Aug 2025 06:23 AM

SMS messages abroad

I'm currently travelling in Canada, I sometimes use Holafly eSIM for unlimited data/internet (which I successfully added onto settings).

When I first used it I still received SMS messages, however now I'm not receiving... I tried verifying my phone number on an app that required it, but no messages have come through!!!

How can I fix this? 
It just keeps saying no service when my phone is connected to WIFI or 5G....

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎26 Aug 2025 06:31 AM

Re: SMS messages abroad

Posted by a Superuser, not a Sky employee. Find out more

@Phoebe_L 

Could it be connected to these issues some Sky customers have been experiencing in Canada for a few months? 
https://helpforum.sky.com/t5/Sky-Mobile/Sky-stopped-working-whilst-in-Canada/td-p/4998989 


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This message was authored by: 63johnw

Message posted on ‎26 Aug 2025 09:31 AM

Re: SMS messages abroad

Posted by a Superuser, not a Sky employee. Find out more

Hi @Phoebe_L  if you are using a different network sim then you would need to contact them as it will be their issue not a Sky mobile one. 

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