Rude Agent on The Phone

[DylanSteele]

My bill has gone from €34 a month to €67 a month for the same mobile service I rang today and got connect to Ciaran who was incredibly rude.

 I explained I rang up multiple times and my problem was unresolved and they said in a scacastic tone "are you going to keep ringing until you get the answer you want" and than claimed the address on my account is invalid.

 I am greatly considering cancelling my service as I do not appreciate being overcharged after weeks of emails and phone calls and than to be talked down to in this manner is unacceptable.

Sky Mobile says they try to accommodate customers with disabilities so why should I an 24 year old man with autism who was just out of a psych hospital a few months ago be subjected to rude agents on the phone and the stress of being overcharged.

[caesarome]

@DylanSteele 

If you have seen an increase then it could be due to a discount ending on your sim.

If you want to put in a complaint about how you were spoken to then you can do so by filling in this form, give them the date and time you made this call:

https://www.sky.com/help/complaints

[DylanSteele]

I put in a complaint multiple times it just gets merged into one which stays "open" but never gets responded to.

[caesarome]

Once you have put in one complaint Sky them has up to 8 weeks to respond to it so for the time being and especially at this time of year you do not need to do anything else but wait for them to get back to you as they should do.

[DylanSteele]

Sky just merges it with a closed complaint so they can just say "well the customer agreed to close their complaint" only one reference number is on my account so technically my complaint has been open since October because they merged all corespondence into one.

[SpaceSparkie]

Hi @DylanSteele 

I am sorry to hear you are having this issue, with what you have advised in your post you might want to contact our Accessibility Team here as they may be able to provide additional support. 

You would be able to registered (if not already) and discuss your complaint with them.