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Discussion topic: Rolled over data disappeared

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This message was authored by: Sara076

Message posted on ‎13 Apr 2025 09:58 PM

Rolled over data disappeared

Just had new bill, went to roll over monthly unused data from 1 device to another (all fine) but noticed previous rolled over data totally disappeared!  I thought it was ours to keep & use as we see fit, is it time limited as have been saving & rolling over over several months.  A large amount too, 86 odd GB.......

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎13 Apr 2025 10:02 PM

Re: Rolled over data disappeared

Posted by a Superuser, not a Sky employee. Find out more

@Sara076 

It might just be a temporary glitch so if it hasn't reappeared after a few days then you will need to call Sky on 150 to report this to them so they can look into it for you,

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This message was authored by: Sara076

Message posted on ‎17 Apr 2025 12:11 AM

Re: Rolled over data disappeared

Called sky, no explanation as to what/why data was sucked off account....explained definitely wasn't me.  Refund of approx data given back to me....it was a mystery!

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