@gillhoose1888 @63johnw it is mostly a Sky issue. All other major networks have put suitable measures in place to prevent it. It isnt about Sky being able to control our phones settings, it goes far beyond that. Its the fact that a billion pound organisation should have better preventative measure in place, and (especially in a cost of living crisis when people are struggling) readily remove these charges as a gesture of goodwill, until such a time that they also manage to put better measures in place. Especially considering their code of conduct speaks at length about care for their customers, being compassionate, fairness, integrity, and 'always doing the right thing'
I didnt come to this discussion because a ridiculous computer system added a fortune in charges to my bill. I ended up in this discussion because of the despicable way in which Sky decided to deal with it. And whilst everyone is entitled to their opinion, people joining this chat and jumping to the defence of these billion pound companies, is really not helpful.( @PandJ2020 ) Its entirely up to Sky if it goes to the Ombudsman. If it does, it wont be a dispute over their systems, processes, procedures or policies regarding Albanian phone masts. It will be a dispute over the way they chose to deal with one of their supposedly valued customers.
