Roaming in Turkiye; Problems

[Clifden]

I'm in Turkiye, I have a Sky Ireland SIM.

For months, I could connect automatically when roaming here.

This all changed when I returned to Turkiye ,from the EU, on December 1st; I lost all connectivity to local mobile networks.

5 days later, following numerous WhatsApp messages, over WIFI, I got connected BUT it lasted only days.

Now, I have lost connectivity again.

I have 5 bars showing, but can't make/receive calls.

I can send/receive SMS, but NOT voice calls.

I followed ALl of the Sky suggestions, but to no avail.

I've now been informed that it may take from 3 to 6 days to resolve the matter, i.e., all over Christmas.

Any suggestions?

[caesarome]

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@Clifden wrote:

I followed ALl of the Sky suggestions, but to no avail.

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So what have you tried, spend cap settings ?

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@Clifden wrote:

I've now been informed that it may take from 3 to 6 days to resolve the matter, i.e., all over Christmas.

Any suggestions?

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I doubt anything will be resolved in 3-6 days as some advisors do tend to trot out timescales like that for no apparent reason.

[Clifden]

Yes , changed the spending cap and asked Sky to do so,also.

BUT, I'm well within my limit!

[TimmyBGood]

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@Clifden wrote:

For months, I could connect automatically when roaming here.

This all changed when I returned to Turkiye ,from the EU, 

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I'd observe that 'roaming' isn't intended to last 'for months': it's supposed to be a temporary facility.

[Clifden]

Hi ,

Roaming occurs when a phone is connected to a network other than the home network and it is irrelevant how frequently that occurs!

I have worked/lived across borders for years and never had difficulties when I used Vodafone, Orange, O2 etc.

Problems ONLY when I switched over to Sky!

[63johnw]

@Clifden  I seem to remember there were changes made to roaming where you can only roam for a maximum of 63 days in a 4 month period (this could apply to EU roaming? I am not sure if it's total roaming? ) could you have reached this ? 

[Clifden]

Hi 63,

Thanks for the info, I'm unaware of such a restriction on roaming. Is there such a regulation/condition?

However, it's not applicable as the problem occurred on entering Turkiye from an EU state.

Furthermore, I usually have an 'out of state' phone on Airplane mode when travelling and would never accumulate  63 days in 4 mths.

[63johnw]

If you google "63-day limit on mobile roaming limit" @Clifden  there are lots of articles on it. 

[TimmyBGood]

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@Clifden wrote:

Furthermore, I usually have an 'out of state' phone on Airplane mode when travelling and would never accumulate  63 days in 4 mths.

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I suspect it's duration rather than accumulation: have you used the SIM in the country where the subscription address is located within that time?  That's typically how time restrictions get reset.