Roaming not working

[NickiFree]

I'm also having the exact same problem, have arrived in Spain today, no welcome rears then a load of random messages from hours ago, now can't connect to a network so can't make or receive calls.  Tried all the online steps only to be told at the last one that my sim doesn't allow connection to the network.  I had no issues with this in July when I travelled so am perplexed at what the issue is now.

[NickiFree]

I've seen a few posts where people are experiencing issues with connecting to networks in Spain and am wondering if this is a widespread issue?

I arrived in Spain yesterday and have not been able to connect to a network since leaving the U K.  I e tried all of the online steps multiple times, none of which has worked.  I had no issues in July with roaming, so wasn't expecting this issue to occur.

As someone who travels solo, it is extremely concerning that I now have no way of contacting anyone in an emergency, so any help on how to get it working would be most appreciated.

[63johnw]

Hi @NickiFree  as you say there does seem to be quite a few reports of this. To see if sky can do anything to help I will escalate your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[ruby1]

Hi I'm currently in Greece and cannot connect to any Network, tried all the online help, switching it on and off. Wifi fine but can't call or text. Help please. Thank you 😊

[SKY1992bf]

@ruby1  is roaming active on your device 

[ruby1]

Hi yes everything is on, that I think should be 🙄

[katherineclark33]

Hi I cannot access roaming passport because I can't make a telephone call to UK. I have done everything else needed. Any help please

[63johnw]

Hi @katherineclark33  to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[caesarome]

You are not the first person to report this issue over the last few days while in Spain so there does appear to be a fault so at present I'm not sure there is much you can do.

[63johnw]

Hi @Wallings  there have been a few reports on here like yours so to try and get you some help I will escalate your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Wallings]

Thanks both, seems to be hit and miss as someone on the trip with sky and no issues, frustrating.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Nitram+Yelgab]

Hi My wife has just landed in Menorca and her sky mobile phone will not connect to a network and she cant get any text messages to activate her sky passport. Wifi only connecting in hotel. Please can you suggest anything to help?

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.