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Discussion topic: Returning a device

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Message posted on ‎03 Nov 2024 03:15 PM

Returning a device

I have ordered 2 iphone 16 pro max, I ordered a black one and a natural titanium one, with the black one, if I wanted to send it back would I need to send back the accessories that I got aswell or can I keep them? Reason I ordered 2 was because my cousin wanted a iphone 16 pro max but realised he already ordered one,

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Message posted on ‎03 Nov 2024 03:21 PM

Re: Returning a device

Posted by a Superuser, not a Sky employee. Find out more

@M4JXSH  If you paid for the accessories separately then yes you can keep them, if they were free as part of the order they will need returning 


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Message posted on ‎03 Nov 2024 03:21 PM

Re: Returning a device

Posted by a Superuser, not a Sky employee. Find out more

Hi @M4JXSH  the accessories would be charged separately and paid for independently of the phones. You will need to call sky to arrange the return of the phone so you can always ask when you make that call. 

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This message was authored by: M4JXSH

Message posted on ‎03 Nov 2024 03:23 PM

Re: Returning a device

Would I need to call sky or can I do it via the app?

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Message posted on ‎03 Nov 2024 03:40 PM

Re: Returning a device

Posted by a Superuser, not a Sky employee. Find out more
@M4JXSH wrote:

Would I need to call sky or can I do it via the app?

Call

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎03 Nov 2024 03:49 PM

Re: Returning a device

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You have to call to arrange any returns @M4JXSH can't be done online. 

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Message posted on ‎03 Nov 2024 03:51 PM

Re: Returning a device

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@M4JXSH 

And within the cooling off period (which is 31 days). Keep any subsequent proof of posting safe and indefinitely. 


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Message posted on ‎03 Nov 2024 04:34 PM

Re: Returning a device

Could you please confirm if I will receive an email notification the evening prior to the scheduled delivery?

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Message posted on ‎03 Nov 2024 04:35 PM

Re: Returning a device

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@M4JXSH 
When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Message posted on ‎03 Nov 2024 04:35 PM

Re: Returning a device

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@M4JXSH  As fellow customers we can't confirm anything like that I'm afraid 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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