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Discussion topic: Returning 2 swapped phones

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This message was authored by: WR60

Returning 2 swapped phones

I recently arranged to swap 2 phones . One packaging box + one label was received to return the 2 phones . 
one new phone has arrived and I have 14 days to return it but the other new phone looks like it will take another 2 weeks to arrive . Should I wait to return both phones together , exceeding the 14 days , or try and get Sky to send another returns box and label ? Any guidance would be appreciated . 

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This message was authored by: caesarome

Re: Returning 2 swapped phones

Posted by a Superuser, not a Sky employee. Find out more

If you have only received the ackaging to return one of then I would contact them about this missing ackaging and to ask them if they can extend the 14 day return window due to the packaging not arriving.

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