Returned iphone

[Felixsav]

I returned an iphone almost 2 weeks ago and noticed i have still been charged £35 plus I haven't had any confirmation to say its been received. Why am I still being charged for something that I don't have?

[PandJ2020]

What's the story behind this?  Why was it returned?

[Anonymous]

@Felixsav I think the returns take a few weeks to process and update on their systems. Once it has you should receive a refund if you leave your payment method active. 

[PandJ2020]

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@Anonymous wrote:

@Felixsav I think the returns take a few weeks to process and update on their systems. Once it has you should receive a refund if you leave your payment method active. 

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Yes, there's a lag of around 3 weeks - but just checking the circumstances behind this 'return'.