Returned device a week ago, but acknowledged yet.

[Pavan09]

I returned my device a week ago through 24h fast post, but I didn't get any response for it yet, did they recieved it or not, and also about my refund.

I know refund may take time, but need to is it reached or not, even customer care don't know. 

Don't know why customer care is there.

[Daniel0210]

@Pavan09 

If this was part of a swap it takes a while for the returned device to be received, processed, checked for damage and faults and then valued. 

As we are customers here we don't know what the refund was for.

[Pavan09]

It was not about swap, I returned a new device with in a week, just need to know did they recieved it or not.

[Daniel0210]

@Pavan09 

Thanks for clarifying that. I would just keep your proof of posting indefinitely in case Sky message you to say it hasn't been received.