Restricted services

[Winsome2]

When your services are restricted you should be able to still call SKY customer services ??? currently my services are restricted even though my bill is paid and is highly inconvenient but I have no way to get in touch with them and I am unable to connect to public Wi-Fi which is just ridiculous so how do we get the adequate help.....

[caesarome]

@Winsome2 

Are you not able to call Sky on 150 or does it ask for payment, if it does were you late in paying the bill ?

[Daniel0210]

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@Winsome2 wrote:

When your services are restricted you should be able to still call SKY customer services ?

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@Winsome2 

Unfortunately Sky don't see it that way. 

If your services are still restricted they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Also, until then, any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky do NOT allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Otherwise, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/