Response to an ongoing complaint

[xstevex]

How do you get a response from Sky? I have spent hours on the phone being passed from wrong department to wrong department. Not one English advisor out of about 12 I have spoke to up to now and they all just want rid of you. I have Emsiled 3 times and get nothing other than the auto message to say they have received it, then nothing. 3 weeks now, I am not getting what is in my contract and nobody gives a damn

[PandJ2020]

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@xstevex wrote:

I am not getting what is in my contract 

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What's missing ?

[xstevex]

My contract is £10 a month for unlimited everything but I am getting charged £17.50 a month and only getting 20Gb data

[PandJ2020]

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@xstevex wrote:

My contract is £10 a month for unlimited everything but I am getting charged £17.50 a month and only getting 20Gb data

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Unlimited data would not be £10pm.  It's nearer £30pm.  (£10pm would only be 3GB)

20Gb for £17.50pm sounds about right...

Unlimited refers to calls and SMS - but subject to fair usage limits.

[xstevex]

 

[PandJ2020]

Did you change your mix at any point?

(£10 for unlimited data for 2 years is a stunning deal imho)