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Discussion topic: Replacement for a single lost AirPod Pro (2nd Gen, USB-C)

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This message was authored by: Souadp

Replacement for a single lost AirPod Pro (2nd Gen, USB-C)

I recently purchased AirPods Pro 2nd Generation (USB-C) from Sky. Unfortunately, I accidentally dropped one of the earbuds into a street drain and it is lost.

 

Could you please let me know if it’s possible to purchase a single replacement earbud from you at a reasonable cost, rather than returning the whole set?

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This message was authored by: caesarome

Re: Replacement for a single lost AirPod Pro (2nd Gen, USB-C)

Posted by a Superuser, not a Sky employee. Find out more

@Souadp 

From Sky it is unlikely s single one can be purchased unless you can do this via the Sky website itself.

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This message was authored by: GD1

Re: Replacement for a single lost AirPod Pro (2nd Gen, USB-C)

Posted by a Superuser, not a Sky employee. Find out more

@Souadp wrote:

I recently purchased AirPods Pro 2nd Generation (USB-C) from Sky. Unfortunately, I accidentally dropped one of the earbuds into a street drain and it is lost.

 

Could you please let me know if it’s possible to purchase a single replacement earbud from you at a reasonable cost, rather than returning the whole set?


If you've had the airpods for 30 days or more you won't be able to return them, losing one of them isn't a reason for return even if you could as returning only one of them would cause an issue.

 

It's unlikely anywhere sells a single airpod, so your options will be limited to buy a new set at additional cost to you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: PandJ2020

Re: Replacement for a single lost AirPod Pro (2nd Gen, USB-C)

Posted by a Superuser, not a Sky employee. Find out more

@Souadp wrote:

...rather than returning the whole set?


You won't be able to return the whole set if one is down the drain?  (Assuming you are within your cooling off period)

 

You'll either have to claim off your insurance or purchase another pair.  (And you'll have to continue paying for the original pair too)

I am just another Sky customer and my views are my own even if you don't like the answers
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