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Discussion topic: Replace sim card

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Avatar for Lisa+batch
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This message was authored by: Lisa+batch

Message posted on ‎30 Aug 2025 01:22 PM

Replace sim card

My sons phone keeps saying can not validate user , we done everything we can but it still keeps coming up .we need a new SIM card 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎30 Aug 2025 01:27 PM

Re: Replace sim card

Posted by a Superuser, not a Sky employee. Find out more

@Lisa+batch 

Is this a new phone you are trying to set up for him, if so did you select the correct country when doing so ?

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎30 Aug 2025 01:29 PM

Re: Replace sim card

Posted by a Superuser, not a Sky employee. Find out more
@Lisa+batch wrote:

My sons phone keeps saying can not validate user

I'm not convinced this is a SIM issue.  Can you explain in more detail (and what phone it is) what you are doing.

I am just another Sky customer and my views are my own even if you don't like the answers
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