Reolacement Esim - Abroad

[MrRadar]

I converted my physical sim to an esim to ise in a phone . Phone sucked, so returned it. I deleted the esim, however, whenever I try to set it up on my old phone it says it is in use on another device? 

Now the issue is, I can not order a replacement becuase I need to be able to receive a text message which is related to the esim number which is related to the lhone I returned.

[63johnw]

Hi @MrRadar  to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[MrRadar]

Thank you. I tried the chat 2 days ago, and was told it was being escalated and 'would be resolved in 4 hours'. Evidentally this has not happened. 

Appreciate you esxalating this. 

[MrRadar]

Just some quick feedback.

Appreciate its my fault, but in order to get a replacement esim, I need an activation code which is sent to the number I do not have access to. Surely email would make more sense. 

[63johnw]

Have you replied to the chat invite @MrRadar  ?

[MrRadar]

I keep checking but can not see it. 

[63johnw]

They have sent an invite @MrRadar  so there should be a coloured speech bubble visible on this page ? Also check for an email. 

[MrRadar]

No that I can see. Is there a setting on chrome I need to enable?

[caesarome]

Make sure any popup blocker is turned off if you have one enabled.

[MrRadar]

Yup still nothing I can see coming up.

[caesarome]

Have you tried using a different web browser to see if you can see the chat bubble at the bottom of this page ?

[MrRadar]

Hi, 

Tried using edge, but nothing. 

[caesarome]

---

@MrRadar wrote:

Thank you. I tried the chat 2 days ago, and was told it was being escalated and 'would be resolved in 4 hours'.

---

Just noticed you said this, did they say if they were keeping the chat open for you ?

[MrRadar]

Currently using the online chat now. I do not hold out much hope. The chat is still open, and I am messaging soneone now. 

Anythibg I should be asking for, to speed the process of getting a new Esim issued to me?