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Discussion topic: Regarding phone

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Avatar for ReshamSingh
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This message was authored by: ReshamSingh

Message posted on ‎23 Dec 2025 11:00 AM

Regarding phone

Need proof perchance and using
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎23 Dec 2025 11:04 AM

Re: Regarding phone

Posted by a Superuser, not a Sky employee. Find out more

@ReshamSingh 

If this is for a lost or stolen device...

 

As per Skys website ~

"The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills."

 

So look for your credit agreement which will be in your message centre:

https://www.sky.com/mymessages 

 

It may also be a good idea to register any loss/theft on the Immobilise website https://www.immobilise.com 


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This message was authored by: caesarome

Message posted on ‎23 Dec 2025 11:04 AM

Re: Regarding phone

Posted by a Superuser, not a Sky employee. Find out more

@ReshamSingh 

Have a read of this for proof of useage:


https://www.sky.com/help/articles/proof-of-usage

 

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

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This message was authored by: daveNOS

Message posted on ‎28 Dec 2025 11:45 AM

Re: Samsung Z6 fold

Posted by a Superuser, not a Sky employee. Find out more

@ReshamSingh You posted the same thing on December the 23rd and you received the correct advice/information. https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

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Message posted on ‎28 Dec 2025 11:46 AM

Re: Samsung Z6 fold

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Hi @ReshamSingh  look here. 

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

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Message posted on ‎28 Dec 2025 11:52 AM - last edited: ‎28 Dec 2025 11:53 AM

Re: Samsung Z6 fold

Posted by a Superuser, not a Sky employee. Find out more

@ReshamSingh  Your multiple other threads asking the same question have been removed, spamming the board like this is not required, you received a reply to your original question on 23rd Dec and again earlier today, have you followed the advise provided?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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