0

Discussion topic: Regarding phone

Reply
Avatar for ReshamSingh
Level 1 icon
What's this?
This message was authored by: ReshamSingh

Message posted on ‎23 Dec 2025 11:00 AM

Regarding phone

Need proof perchance and using
Report post
Post 1 of 6
124 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎23 Dec 2025 11:04 AM

Re: Regarding phone

Posted by a Superuser, not a Sky employee. Find out more

@ReshamSingh 

If this is for a lost or stolen device...

 

As per Skys website ~

"The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills."

 

So look for your credit agreement which will be in your message centre:

https://www.sky.com/mymessages 

 

It may also be a good idea to register any loss/theft on the Immobilise website https://www.immobilise.com 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
HAPPY NEW YEAR
Report post
Post 2 of 6
121 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎23 Dec 2025 11:04 AM

Re: Regarding phone

Posted by a Superuser, not a Sky employee. Find out more

@ReshamSingh 

Have a read of this for proof of useage:


https://www.sky.com/help/articles/proof-of-usage

 

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 3 of 6
120 Views
0 Likes
Reply
Avatar for daveNOS
Level 16 icon
What's this?
Superuser
This message was authored by: daveNOS

Message posted on ‎28 Dec 2025 11:45 AM

Re: Samsung Z6 fold

Posted by a Superuser, not a Sky employee. Find out more

@ReshamSingh You posted the same thing on December the 23rd and you received the correct advice/information. https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

Report post
Post 4 of 6
61 Views
Reply
Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw

Message posted on ‎28 Dec 2025 11:46 AM

Re: Samsung Z6 fold

Posted by a Superuser, not a Sky employee. Find out more

Hi @ReshamSingh  look here. 

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 5 of 6
60 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎28 Dec 2025 11:52 AM - last edited: ‎28 Dec 2025 11:53 AM

Re: Samsung Z6 fold

Posted by a Superuser, not a Sky employee. Find out more

@ReshamSingh  Your multiple other threads asking the same question have been removed, spamming the board like this is not required, you received a reply to your original question on 23rd Dec and again earlier today, have you followed the advise provided?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 6 of 6
45 Views
Reply
Reply