Refund

[Ameerhamza]

Yes I ask but they said 

It's a procedure of refund which take 2 to 3 weeks 

• But still I am waiting 

[Ameerhamza]

Yes 

[Daniel0210]

@Ameerhamza 

Then you need to either wait or consider submitting a complaint 

https://www.sky.com/help/articles/how-to-make-a-complaint 

[caesarome]

Yes to what, did you put in a complaint, if so you will need to wait until they reply to you.

[Ameerhamza]

I have also submitted complain but not any positive reply 

• I am still waiting for my refund from 4 weeks 

[Daniel0210]

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@Ameerhamza wrote:

I have also submitted complain but not any positive reply

---

@Ameerhamza 

Sky have up to 8 weeks to resolve a complaint.

[Nez7]

I am same.

Device returned and email from sky saying it was received on 10th September.

i phoned for an update on 23rd, sky mobile person said don't worry refund will be in 3 days. Ok

3 days pass - nothing. 

phoned again and the person who I spoke to didn't even log what he said on the call. 

now I'm told just to wait, there is NO expected time for me to wait. So I asked what would you do? Wait a week, a month, a year!! They said nothing as they don't know why the device hasn't been removed.

all this time, I've paid some upfront for device and £30 a month added on recent bills plus all future bills until it's removed!

I am honestly shocked. Not at the wait time but how sky can't actually say why or what to do. 

I've submitted a complaint, then received a random text later that day saying my case is closed - I have no idea whether that relates to my complaint?! 

it's so poor - genuinely thinking I may have to contact my bank for advice as they are taking money from me without a solution to refund, yet admit they had the device weeks ago!