Refund

[Harrer77]

I have paid too much on my Sky mobile account and have a credit that I would like returned to my bank account. I have tried calling but this was no help.

any help would be appreciated 

thanks 

[caesarome]

@Harrer77 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Harrer77 an invite to chat.

[Lisa-P1987 · Accepted solution]

Update - Spoken to @Harrer77 and we processed the refund 🙂

[Jess243]

How long does it take for an refund to come back into your bank once it has been processed 

[caesarome]

@Jess243 

Sky always states it can take 3-5 working days.

[sky12345678]

I am due a refund on my mobile account however i still haven't received it?

[caesarome]

@sky12345678 

Does it appear on your account as a credit ?

[sky12345678]

Yep it does 👌

[caesarome]

@sky12345678 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @sky12345678  an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[sky12345678]

Still need assistance no one has contacted me

[caesarome]

According to the last post from Sky you didn't respond to the chat invite you weee sent so would you like them to send it again and if so  you be able to respond to it ?