Did I get my contract

[Shannon021]

So I had an email to say my order was cancelled then an email after to say about my order am I still getting my phone or not.

[Daniel0210]

@Shannon021 
It’s possible you may have failed the required credit check(s). For a sim only deal there is a soft credit check. For a device as well Sky do carry out a second, more thorough check. Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any initial payment you’ve made should hopefully be refunded after about 14 days.

[caesarome]

@Shannon021 

These emails do arrive out of order, the important one is the cancellation one so the chances are your order has been cancelled due to you failing the credit check but you can check with Sky by calling them to see if this is what has happened.