Refund of upfront payment

[Rb2125]

Hi, if possible could a sky employee get in touch. I put in a sky mobile order in on the 18/10 and paid an upfront fee. The order was cancelled by sky and I was advised I'd receive my refund within 14 days, this is still yet to happen, any assistance would be appreciated, thanks

[63johnw]

Hi @Rb2125 sky won't contact you as a result of your post on here. If you want to chase it up you will need to call sky. 

[Rb2125]

@63johnw  Thank you for your reply,  I thought it could be escalated  to an employee from here as I've seen it in previous posts from other users in regards to the same issue. Hence my reason for posting as I was on hold for sometime on the phone.

I find it very unusual that in todays day and age the only way you can contact a company such as sky is via telephone!!!

Thanks again for your help

[caesarome]

@Rb2125 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Rb2125.

[Addie15]

Update-Customer's refund has been processed-timescale advised-and thus we consider this resolved on our end. If there is anything else we can help with, please do not hesitate to reach out. Thank you.

[Rb2125]

@caesarome @Thank you

[Rb2125]

@Addie15  Thank you