Refund follow up

[Lydia777]

I spoken with an agent on the phone a few days ago as sky has been mistakenly charging me for two phone numbers sky said they are going to escalate this and refund me I just wanted to know when I'll receive that refund and how much is it for?

[Daniel0210]

@Lydia777 
Hi, you aren’t directly talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up of Sky customers helping other Sky customers with additional help from Superusers like myself.

You will need to contact Sky if there is nothing related to this showing as a credit on future bills.