Reference number

[Abi__]

Evening,

I ordered an Iphone 16 and it says it is going to be delivered this friday.

When i click on the link to track order through DPD, it shows an order that was delivered in April?

I have never ordered through sky before so quite confused, I have downloaded the DPD app and inserted the unique tracking number SKY sent me through email however it shows that previous order.

Has this happened to anyone before?

Thanks 

[caesarome]

@Abi__ 

What shows via your Sky account here:

https://www.sky.com/ordertracking

It will not show via DPD until they have your order which they might not do just yet so this might be why you are seeing your previous order.

[Abi__]

Thank you for your reply!

I have never ever ordered through sky before, i am on the phone with them right now so will update with result. 

[Abi__]

Just rang sky, they said there was a technical issue and it has been brought to a higher team member. 

They said to expect the new tracking reference either tonight or tomorrow, so fingers crossed.