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Discussion topic: Recently phone signal has plummeted and calls keep being ended abruptly

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This message was authored by GenGaara This message was authored by: GenGaara

Recently phone signal has plummeted and calls keep being ended abruptly

Had Sky Mobile for a while now. Over a year I think, in that time I have stayed at the same address. Previously I haven't had any issues with signal, I could make and recieve calls fine from home with a reasonably good connection.

 

However, the past few weeks that has just evaporated. I keep having important calls with various people and organisations but the connection is bad and the call will just end out of nowhere. I literally just had a 20 minute pre-arranged phone appointment with someone and the call ended itself twice in that time.

 

Last week someone was urgently trying to get in contact with me but when I answered (twice) the call ended itself within the first few seconds both times. I had to get them to call my landline.

 

This is becoming untenable. I will be needing to have more phonecalls in the coming weeks but I don't know how many of them I will actually be able to do because out of nowhere my mobile signal has fallen like a rock.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Recently phone signal has plummeted and calls keep being ended abruptly

Posted by a Superuser, not a Sky employee. Find out more

@GenGaara 

See this link re coverage

https://www.sky.com/help/articles/poor-or-no-service-sky-mobile

 

It's worth remembering that Sky don't own or maintain any mobile phone masts so if there is an issue they (and you) are relying on a third party repair.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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