Recent phone swap information.

[NeilF2]

I have just received an email about my phone swap asking me to login to my account to review the report. I have been asked to make a decision based on the assessment of the old device. When I log into my account, I cannot see a report or where I have to make a decision? Where is this information located?  

[caesarome]

@NeilF2 

Does anything appear here for you:

https://www.sky.com/mymessages

Or perhaps here:

https://www.sky.com/myaccount/mobile

[NeilF2]

Thanks for the help, it's now appeared on my account. Perhaps a delay in adding the information to the account following the email.