Attempted scam to purchase new mobile phone.

[Gordon18]

Yesterday a caller said my Sim was about expire and that they needed to send a new one. Unfortunately I was taken in as they had so much information about my Sky account. Fortunately however I realised it was a scam and was able to cancel the order they had placed for a new phone. Today I wanted to speak to Sky about the matter but they are not answering calls because they are doing staff training. Is this true or have I somehow been blocked? Can anyone help me?

[Daniel0210]

@Gordon18 

Apparently training is taking place but it rarely lasts long. Obviously afterwards there will be an increase in customers trying to get through though. 

[Gordon18]

Maybe the training is on Fraud prevention!

[Julie0620]

I'm in the same boat, continuously receiving phone calls to update sim or upgrade bill. It's an obvious scam I would just like Sky to tell me if they are calling me for promotions or upgrades!!!