Poor Customer Service

[JohnM1986]

Would not recommend Sky mmobile at all, received an Oppo phone ten days ago which is faulty and now not charging. Phone under 14 days old and they said I now need to send the phone back to them which will take 3 days, they then must review the phone before a replacement is given which can take upto 14 days, terrible service and a terribel returns policy for a product which is fault. Brand new customer and already service is terrible. All other mobile providers within 14 days would send out a new one and collect old one at same time. AVOID Sky Mobile, contract will be getting cancelled.

[Mark39]

Did you not read the details of the returns policy when you agreed your Sky contract?

[daveNOS]

@JohnM1986 Im not aware of any provider that would send out a replacement before recieving the "faulty device" back for inspection first, that would leave them financially exposed for devices that have been deliberatly or accidently damaged being replaced when not eligible.

[JohnM1986]

A device which does not charge on day 1 should be replaced immediately, visited another phone shop yesterday who assured me they would have done this and replaced immediately. It's getting cancelled and going back - avoid Oppo and SKy customer services, do nothing to help!