My sim won’t let me make a call and when I try call someone it says something about spend cap

[Charlivc]

I'm having the same issue just purchased a phone with sky as well as contract. SIM was successfully activated I recieved a text message confirming this. But then trying to make a call always saying 'sorry we can cannot connect this call if you have set a spend cap you can review and change this at sky.com/settings. Setting a spend cap at £0 is an option so I don't know when I can't call out but when people call me I receive their calls and upon answering all is normal. Appreciate a response back Charlotte 

[caesarome]

Is this happening on all calls you make to UK landlines and mobiles ?

[Annstrong78]

Hi did u resolve this problem because I am having the same issue