Complaints email address

[Juliegoldring]

No phone signal for 4 days now 

No correspondence from sky 

When will this be rectified. 

[PandJ2020]

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@Juliegoldring wrote:

No phone signal for 4 days now 

No correspondence from sky 

When will this be rectified. 

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Anything reported here: https://www.sky.com/help/articles/service-status-sky-mobile

[Juliegoldring]

No phone signal now for 4 days in the area I live in its not only me half the town .

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[Daniel0210]

@Juliegoldring 

You had added to a thread on the Sky Q board, so as it's a mobile issue I have moved it to the appropriate board. 

You say 'no correspondence from Sky'. Have you already reported this to them? 

If it's due to a mast issue then you might be unaware that Sky don't own or maintain any phone masts so you'd be relying on a third party repair. 

[Juliegoldring]

No mobile signal for over a week due to 02 been down.. Am I entitled to some of my monthly bill back ..

[Daniel0210]

@Juliegoldring 

There is no automatic compensation for mobile outages.

Remember Sky don't own or maintain any mobile masts so if there is a local mast issue you and others in the area will be relying on a third party fix.

Once it has been repaired call Sky and see if they'll credit your Sky account as a good will gesture. 

[63johnw]

Hi @Juliegoldring  once it's repaired then call sky and they may as a good will gesture credit you for the days lost. There is no guaranteed compensation and not for a full month unless service is down for a month.