Rajan

[Dr.Anu]

Hi

i have 2 mobile contracts on my account which I pay usually 75 per month, but this month I have seen 225 . Could you please confirm this?

[63johnw]

Hi @Dr.Anu  this isn't sky CS, so no one here can view your billing information. What does your bill say the increase is for ? Call sky on 150 for billing help. 

[Dr.Anu]

I have tried calling in every customer support number given by sky and didn't get any proper response from anywhere

[Daniel0210]

@Dr.Anu 

What do you mean by didn't get a proper response? What did they say? The number to ring by the way is 150 from your Sky mobile.m

[Dr.Anu]

The number which I have called is computer recorded and can't even understand my post code. How can we say our complaint to a recorded device?  I am not using sky number. My sim is three. The other numbers which I tried to call is not picking up my call as it's saying not a call from sky number. 

[PandJ2020 · Accepted solution]

What does your bill breakdown show?  (All bills, including current and future ones are fully itemised)

[Dr.Anu]

Hi I have two phones in my contract and I didn't pay for February month. So it will be 75 per month. But it's showing as 225. That's why I got confused and I need to know whether direct debit is possible?

[PandJ2020]

We don't know for sure but if you miss a payment it could be added onto your next bill (and they may possibly take the next one as well) or breaking the credit agreement can see the full amount payable.

[caesarome]

If you want help feel free to post an image of your bill but blank out your account and credit agreement numbers.