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Discussion topic: Purchasing

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Avatar for Rother84
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This message was authored by: Rother84

Message posted on ‎02 Feb 2026 09:12 AM

Purchasing

I have been trying since yesterday afternoon to place an order for a mobile and iPad but each time it's saying technical issue on your side. Are you aware of any issues please? Thank you 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎02 Feb 2026 09:14 AM

Re: Purchasing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rother84  you aren't talking to sky CS here, mainly other customers. This error does pop up frequently for some people when trying to place an order. If it's the same in incognito mode or on a different browser then you will need to call sky to place the order. 

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This message was authored by: caesarome

Message posted on ‎02 Feb 2026 09:59 AM

Re: Purchasing

Posted by a Superuser, not a Sky employee. Find out more

@Rother84 

Will you be a new customer to Dky or are you a current Sky customer, if you are then make sure your details are filled out here including your surname:


https://www.sky.com/mydetails/account-info

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