Proof of Usage

[TP123H]

For an insuance claim, I need a Proof of Usage letter from Sky Mobile but its proving difficult as Sky support say they dont provide this. To be clear I am requesting this for a non Sky supplied mobile device and so do not need a proof of purchase letter.

A proof of usage letter details the start and end dates the device was connected to the network using the sky mobile sim and highlights the emei of the device.

Anyone know the best way to get this letter as I am told its not achievable by Sky

[Daniel0210]

@TP123H 

This comes up occasionally on the forums. Sky are quite adamant that they can't or won't provide this for non Sky devices. I can't remember seeing a thread on this subject with a suitable solution. 

[63johnw · Accepted solution]

Hi @TP123H  look at this link and sky say proof of useage should be your mobile bill. That's all they will give. 

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

[Sandeep9]

Hi, 

I need proof of sim usage in device for lost mobile

Thanks

[PandJ2020]

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@Sandeep9 wrote:

I need proof of sim usage in device for lost mobile

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See the link in the post before yours.

[Daniel0210]

@Sandeep9 

It's worth also reporting the device lost on the Immobilise website https://www.immobilise.com

[Adeelijaz]

Hey i need a proof of usage letter

[Daniel0210]

@Adeelijaz 

See the post marked as the answer from @63johnw That is all Sky will provide.