SOS only on Sky SIM while abroad

[jestersdead]

I have a physical sky SIM on my IPhone 15 pro

it refuses to join the network an just says SOS only.

ive tried removing the spend cap and other issues. I don't want to data roam given the cost per Mb - I have a second eSIM for data. 

but I do want to be able to make and receive calls and SMS.

any ideas?

[63johnw]

Hi @jestersdead  all we can suggest is trying ALL the suggestions in the link below. 

https://www.sky.com/help/articles/sky-mobile-roaming-problems

[jestersdead]

Gone through all that 

can't chat to a sky support as online chat unavailable 

so it's either a steep roaming call from someone else's phone or I'm stuck. 

[63johnw]

Just to confirm you have tried selecting different networks @jestersdead and the sim application/sim toolkit changes ? 

[jestersdead]

Yes 

[63johnw]

Sorry @jestersdead  the only other suggestion I can give is to use the social media links at the bottom of this page to contact sky for help. 

[jestersdead]

That's a dead end too as they no longer listen on socials:

https://x.com/skyhelpteam/status/1988925587029983241?s=46

[63johnw]

There are more links than just X @jestersdead 

edit. A customer posted last week that they had a good response from instagram.