Problems with phone in Japan

[Mike329]

Arrived in Japan and received the welcome text. Nevertheless phone not allowing calls or texts in or out. WiFi ok and mobile data seems ok if not excruciatingly expensive. Any ideas?

[63johnw]

Hi @Mike329  have you reached your spend cap as that would stop you making calls etc. with the cost of data there then reaching any spend cap will happen quickly. 

[caesarome]

@Mike329 

Have you also seeing if your device will connect to another network ?

[MarysLittleLamb]

I am having the same issue - definitely not cap related. Any updates  

[63johnw]

Hi @MarysLittleLamb  Japan is no longer showing as a roaming destination with sky so this could be the issue ?

https://www.sky.com/help/articles/sky-mobile-roaming-destinations-and-charges

[MarysLittleLamb]

Quick Google confirms this:

As of 19 February 2026, roaming in Japan has been blocked for Sky Business Mobile users until further notice.

Not sure why Sky has done this though!

[63johnw]

I have asked for clarification in a closed area of the community @MarysLittleLamb, will post any updates I get. 

[63johnw · Accepted solution]

Hi @MarysLittleLamb  sky have confirmed that they no longer support roaming in Japan. 

[MarysLittleLamb]

Surprised and shocked that sky cannot get a single roaming agreement in place for Japan!

[63johnw]

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@MarysLittleLamb wrote:

Surprised and shocked that sky cannot get a single roaming agreement in place for Japan!

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Yes @MarysLittleLamb  it does seem strange that there is no agreements in place any longer. May change in the future but who knows what goes on behind these decisions ?