Problems using mobile data in UK. 5 and 4g keep disappearing

[EsmeeSansome]

Has anyone else been having problems using mobile data in the last couple of weeks. I keep losing 4 and 5g. I can have it and then it will just disappear and no matter where I go it doesn't come back. It occasionally returns for a an hour or even a few days and then disappears again. I've turned my phone on and off, put it into airplane mode and off again but nothing works. I can't use my mobile data when I don't have wifi and today I tried to pay with my phone and it wouldn't let me.  

[Danz994]

Hi there @EsmeeSansome I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141