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This discussion topic has been answered Discussion topic: Premier rates

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Avatar for GARY+LEWIS+FALOON
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This message was authored by: GARY+LEWIS+FALOON

Message posted on ‎11 Jan 2026 08:23 PM

Premier rates

Why do I pay premium rate on texts sent to my other phone 

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This message was authored by: Daniel0210 Answer

Message posted on ‎11 Jan 2026 08:34 PM

Re: Premier rates

Posted by a Superuser, not a Sky employee. Find out more

@GARY+LEWIS+FALOON 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

 

To what type of number? Is it to a UK 07 mobile number? 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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This message was authored by: Daniel0210

Message posted on ‎11 Jan 2026 08:28 PM

Re: Premier rates

Posted by a Superuser, not a Sky employee. Find out more

@GARY+LEWIS+FALOON 

Text messages are inclusive (subject to fair useage). mms picture messages however are chargeable at 95p each. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
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This message was authored by: GARY+LEWIS+FALOON

Message posted on ‎11 Jan 2026 08:30 PM

Re: Premier rates

2.50 per texts ...joke

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This message was authored by: Daniel0210 Answer

Message posted on ‎11 Jan 2026 08:34 PM

Re: Premier rates

Posted by a Superuser, not a Sky employee. Find out more

@GARY+LEWIS+FALOON 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

 

To what type of number? Is it to a UK 07 mobile number? 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎11 Jan 2026 08:47 PM

Re: Premier rates

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Hi @GARY+LEWIS+FALOON  there has to be more to this ? Text messages from a UK mobile sim to another UK mobile sim are part of your inclusive package. 

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I AM NOT A SKY EMPLOYEE

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This message was authored by: GARY+LEWIS+FALOON

Message posted on ‎12 Jan 2026 09:12 AM

Re: Premier rates

My number starts with 07

do think that's why 

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Message posted on ‎12 Jan 2026 09:42 AM

Re: Premier rates

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@GARY+LEWIS+FALOON  Your duplicate thread you created this morning regarding the same issue has been removed, you've received replies here, creating duplicate threads is not helpful.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎12 Jan 2026 10:37 AM

Re: Premier rates

Posted by a Superuser, not a Sky employee. Find out more

@GARY+LEWIS+FALOON 

If you have two UK mobiles they'll both start 07. As suggested already there is more to this than disclosed so far. 

Subject to a fair useage policy all texts from your Sky mobile to another UK 07 mobile number are inclusive. 

What does the number start with that you're texting to and incurring this charge?


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: GARY+LEWIS+FALOON

Message posted on ‎12 Jan 2026 10:57 AM

Re: Premier rates

07956 and 07539

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This message was authored by: Daniel0210

Message posted on ‎12 Jan 2026 11:00 AM

Re: Premier rates

Posted by a Superuser, not a Sky employee. Find out more

@GARY+LEWIS+FALOON 

If there is no additional information alongside the entry for these charges on your itemised bill you'll need to call Sky. We obviously can't see your bills. Contact Sky by dialling 150 free from a Sky mobile. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: GARY+LEWIS+FALOON

Message posted on ‎12 Jan 2026 11:16 AM

Re: Premier rates

Okay thanks

all it has premium service next to it

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Message posted on ‎12 Jan 2026 11:23 AM

Re: Premier rates

Posted by a Superuser, not a Sky employee. Find out more
@GARY+LEWIS+FALOON wrote:

Okay thanks

all it has premium service next to it

It looks like a billing error.  As above, see what Sky say...

I am just another Sky customer and my views are my own even if you don't like the answers
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