Plese I did not receive a sim card with my phone

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I have not received a sim card at all 

[caesarome]

When you ordered your phone did you also order a data package or did you only order the phone ?

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I ordered a package

[caesarome · Accepted solution]

If this was more than a week ago that your ordered the package for this sim then it might be worth ordering it again from here:

https://www.sky.com/shop/mobile/plans

Should you end up with two then make sure you only activate one of them so the other is cancelled.

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Received mail confirming both had been delivered

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Thank you. Will try the link

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I am being charged for the package/data even when i havent activated any sim. 

Getting another one will mean paying double. 

Please I need a contact or process to replace the missing one instead

[caesarome]

You shouldn't be being charged for the sim if it hasn't arrived so you haven't been activated it so is the  charge for the sim appearing your latest bill or a future one ?