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Message posted on ‎07 Oct 2024 07:31 PM

Plese I did not receive a sim card with my phone

I have not received a sim card at all 

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Message posted on ‎07 Oct 2024 10:04 PM

Re: Plese I did not receive a sim card with my phone

Posted by a Superuser, not a Sky employee. Find out more

If this was more than a week ago that your ordered the package for this sim then it might be worth ordering it again from here:

 

https://www.sky.com/shop/mobile/plans


Should you end up with two then make sure you only activate one of them so the other is cancelled.

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Message posted on ‎07 Oct 2024 07:36 PM

Re: Plese I did not receive a sim card with my phone

Posted by a Superuser, not a Sky employee. Find out more

When you ordered your phone did you also order a data package or did you only order the phone ?

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Message posted on ‎07 Oct 2024 10:03 PM

Re: Plese I did not receive a sim card with my phone

I ordered a package

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This message was authored by: caesarome Answer

Message posted on ‎07 Oct 2024 10:04 PM

Re: Plese I did not receive a sim card with my phone

Posted by a Superuser, not a Sky employee. Find out more

If this was more than a week ago that your ordered the package for this sim then it might be worth ordering it again from here:

 

https://www.sky.com/shop/mobile/plans


Should you end up with two then make sure you only activate one of them so the other is cancelled.

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Message posted on ‎07 Oct 2024 10:05 PM

Re: Plese I did not receive a sim card with my phone

Received mail confirming both had been delivered

 

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Message posted on ‎07 Oct 2024 10:06 PM

Re: Plese I did not receive a sim card with my phone

Thank you. Will try the link

 

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Message posted on ‎07 Oct 2024 10:12 PM

Re: Plese I did not receive a sim card with my phone

I am being charged for the package/data even when i havent activated any sim. 

Getting another one will mean paying double. 

 

Please I need a contact or process to replace the missing one instead

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Message posted on ‎07 Oct 2024 10:18 PM

Re: Plese I did not receive a sim card with my phone

Posted by a Superuser, not a Sky employee. Find out more

You shouldn't be being charged for the sim if it hasn't arrived so you haven't been activated it so is the  charge for the sim appearing your latest bill or a future one ?

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