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This message was authored by: edwardtrunk

Piggy bank data rollover

I know this has been asked before but I've received totally conflicting answers to the question so thought I'd try asking here instead.

 

I currently have data in my piggybank and a chunk of it expires each month. What I want to know for certain is if I transfer all the data out of the piggybank onto my SIM will all the unused data roll back to my piggybank and then have a new expiry date of 12 months. I tried talking to someone at Sky but they didn't appear to understand the question. I then asked Sky customer support on Facebook who said no the expiry data on the returned data would not be reset. On a previous post on here a Sky exployee (Lisa I think it was) said the timer would be reset on the data. So, all in all I'm totally confused. Can anyone give a definite answer?


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This message was authored by: Daniel0210 Answer

Re: Piggy bank data rollover

Posted by a Superuser, not a Sky employee. Find out more

@edwardtrunk 

Yes the unused data will return to your Piggybank for another 12 months. 

Data in your Piggybank used to last for 3 years. It's now 12 months. So now at each billing date any data over 12 months old is removed. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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This message was authored by: Daniel0210 Answer

Re: Piggy bank data rollover

Posted by a Superuser, not a Sky employee. Find out more

@edwardtrunk 

Yes the unused data will return to your Piggybank for another 12 months. 

Data in your Piggybank used to last for 3 years. It's now 12 months. So now at each billing date any data over 12 months old is removed. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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