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Discussion topic: Activating a new SIM

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Avatar for Jen2751
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This message was authored by: Jen2751

Message posted on ‎29 Aug 2026 05:40 PM

Activating a new SIM

Im trying to activate a SIM for my parent. I keep getting a 'there's a technical problem'. Is it worth calling or could it be that I just have to wait it out and try again tomorrow?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎29 Aug 2026 07:26 PM

Re: Activating a new SIM

Posted by a Superuser, not a Sky employee. Find out more

@Jen2751 

Make sure your details are filled out here including your surname:


https://www.sky.com/mydetails/account-info


Then try linking your Sky ID to your account, help on doing this can be found here:


https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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