Piggy Bank

[RosieG30]

Hey, 

can I anyone possibly explain the data piggy bank to me? I was under the assumption that any unused data would be rolled over into this piggy bank which can then be used towards other products. 

I set this up for both mine & my stepdaughters contracts however it's now been a few months since we've been with Sky Mobile and there has been nothing rolled over? 

many thanks xo

[MightyQuinn]

Hi @RosieG30   Perhaps easier for Sky to explain it https://www.sky.com/help/articles/sky-mobile-sky-piggybank

[PandJ2020]

What dataplan do you have?  Are you using it all?

[RosieG30]

Thank you for your reply. 

I think it might have to be a phone call job. We both have unlimited contracts so unless this is why it doesn't seem to be working and I set it up in May last year 🙊 

[63johnw · Accepted solution]

Hi @RosieG30 you don't get any piggybank data from unlimited plans. That will be why. 

[Daniel0210]

@RosieG30 

On that link provided by @MightyQuinn it does states at the top…
The Roll feature is not available on Unlimited Data plans.

[PandJ2020]

As I suspected - if you have an unlimited plan then by definition you have an 'unlimited' amount left at the end of the billing period.  How can you roll such an amount to the piggybank?

As noted, it only applies to fixed plans such as 20GB.  If you use 10GB in the month then 10GB rolls...

[RosieG30]

Thank you, this wasn't something I had read when signing up. You like to think that something would be sent over even if not a lot so all customers could use the benefit.